Man with Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Colliers Wood provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Colliers Wood, the provider of the services.

1.2 "Customer" means the person, firm or organisation requesting the services.

1.3 "Services" means any removal, transport, loading, unloading, packing, storage, clearance or related services supplied by the Company.

1.4 "Goods" means any furniture, personal items, equipment, boxes, or other property that the Company is instructed to move, transport, handle, or store.

1.5 "Service Area" means the locations in which the Company agrees to provide its services, which will be confirmed at the time of booking.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van removal services for households, students, and businesses, including collection and delivery of items, local and regional moves, and related assistance within the United Kingdom.

2.2 The exact services to be provided, including the locations, date, time, and any special requirements, will be agreed at the time of booking and recorded in the booking confirmation.

2.3 The Company reserves the right to decline a booking or refuse to carry particular items where this would be unsafe, unlawful, or outside the agreed scope of services.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted contact channels, as advertised from time to time.

3.2 The Customer must provide accurate and complete information, including:

(a) full collection and delivery addresses;

(b) property access details, such as parking restrictions, stairs, lifts, and narrow doorways;

(c) an accurate description and approximate volume or number of items;

(d) any items requiring special handling, dismantling, or reassembly; and

(e) the preferred date and time for the service.

3.3 The Company will provide the Customer with a quotation based on the information supplied. Quotations may be given as a fixed price or on an hourly rate, depending on the nature of the job.

3.4 A booking is only confirmed when the Customer has accepted the quotation and the Company has issued a booking confirmation. The Company may require a deposit or pre-payment as a condition of confirmation.

3.5 Any changes to the booking details, including date, time, addresses, or the volume of goods, must be communicated to the Company as soon as possible. The Company reserves the right to amend the price or availability accordingly.

4. Prices and Payments

4.1 All prices will be stated in pounds sterling and, where applicable, will indicate whether value added tax is included or payable in addition.

4.2 Unless otherwise agreed in writing, the Company may charge for:

(a) labour time, including loading and unloading;

(b) travel time to and from the job;

(c) mileage or distance-based costs;

(d) congestion, parking, tolls, and similar charges; and

(e) additional services such as packing, dismantling, assembly, or waiting time.

4.3 The Customer is responsible for ensuring that suitable parking is available at both collection and delivery locations. Any parking charges or penalties incurred during the provision of services due to lack of suitable arrangements may be added to the final invoice.

4.4 Payment terms will be confirmed at the time of booking. The Company may require:

(a) full or partial payment in advance; or

(b) immediate payment on completion of the service.

4.5 Accepted methods of payment will be communicated by the Company and may include card payment, bank transfer, or other methods as agreed.

4.6 Where payment is not made when due, the Company reserves the right to:

(a) withhold delivery of goods until payment is received in full; and

(b) charge reasonable interest and administrative costs for late payment.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by notifying the Company. The effective date of cancellation will be the date on which the Company acknowledges receipt of the Customer’s request.

5.2 The Company reserves the right to apply reasonable cancellation charges as follows, unless otherwise stated in the booking confirmation:

(a) cancellation more than 48 hours before the agreed start time: no cancellation fee or a nominal administrative charge;

(b) cancellation between 24 and 48 hours before the agreed start time: up to 50 percent of the quoted price;

(c) cancellation less than 24 hours before the agreed start time or failure to be present at the agreed time: up to 100 percent of the quoted price.

5.3 If the Customer wishes to change the date, time, or scope of services, the Company will endeavour to accommodate the amendment but does not guarantee availability. Any change may result in a revised quotation or additional charges.

5.4 The Company may cancel or postpone the service due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, vehicle breakdown, or other operational issues. In such cases, the Company will notify the Customer as soon as reasonably possible and either:

(a) offer an alternative date or time; or

(b) provide a refund of any pre-payment for services not performed.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that all goods are properly packed, secured, and ready for transport, unless packing services are expressly included in the booking;

(b) removing or securing any loose parts, cables, or accessories;

(c) ensuring that items to be moved will fit through doorways, stairwells, lifts, or other access routes at both collection and delivery points;

(d) arranging necessary permits, permissions, or building management approvals for the move;

(e) supervising the loading and unloading where required, or appointing a responsible adult to do so; and

(f) checking the property for any items left behind before departure.

6.2 The Customer must not request the Company to transport any goods that are prohibited, dangerous, illegal, perishable, or otherwise unsuitable for carriage, including but not limited to:

(a) explosives, firearms, weapons, or ammunition;

(b) flammable or hazardous substances, including gas cylinders, fuel, chemicals, or solvents;

(c) live animals or plants;

(d) cash, jewellery, important documents, or items of exceptional value, unless expressly agreed in writing; or

(e) waste, rubble, or materials requiring specialist disposal, save where such services have been agreed in compliance with waste regulations.

7. Waste and Environmental Regulations

7.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste removal contractor unless specifically agreed and appropriately licensed for the service requested.

7.2 The Customer must not load or request the Company to remove household refuse, construction waste, hazardous materials, or electrical items requiring regulated disposal, unless prior arrangements have been made and confirmed by the Company.

7.3 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have full authority to dispose of those items and that such disposal is lawful.

7.4 Any charges for lawful disposal, recycling, or transfer of waste, including relevant fees at licensed facilities, may be added to the Customer’s invoice.

8. Access, Parking, and Delays

8.1 The Customer must ensure that the Company’s vehicle can safely and legally access the collection and delivery addresses, including adequate parking space and clear entry routes.

8.2 If access is restricted or unsuitable, the Company may:

(a) park at the nearest available legal space and charge for any additional time or carrying distance;

(b) refuse to move particular items where it would be unsafe or likely to cause damage; or

(c) terminate the service if the situation is unreasonable or was not disclosed at the time of booking.

8.3 The Company is not liable for delays caused by factors beyond its control, including traffic conditions, road closures, accidents, adverse weather, or delays caused by the Customer or third parties.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the services. However, the Company’s liability is subject to the limitations set out in this section.

9.2 The Company will not be liable for:

(a) normal wear and tear, or minor cosmetic damage such as scratches or scuffs to pre-used items;

(b) damage to goods that are inadequately packed by the Customer, or where the Customer has insisted on moving items against the Company’s advice;

(c) damage to goods with inherent defects, fragile items, or items that were already damaged or unstable;

(d) loss or damage arising from inaccurate or incomplete information supplied by the Customer; or

(e) loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.

9.3 The Customer is advised not to include high-value items, important documents, or irreplaceable goods within general loads. If such items must be moved, the Customer should notify the Company in advance and ensure that appropriate insurance is in place.

9.4 The Company may carry public liability and goods in transit insurance up to specified limits, which can be confirmed to the Customer on request. Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event within a reasonable time after completion of the service.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter for which liability cannot be excluded or limited under applicable law.

10. Complaints

10.1 If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company at the earliest opportunity, ideally on the day of the move.

10.2 The Company will investigate complaints in a fair and timely manner and may request supporting information or evidence from the Customer.

10.3 Where the Company accepts responsibility for loss or damage, any compensation will be subject to the limitations set out in these Terms and Conditions and any relevant insurance policy.

11. Force Majeure

11.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, lockouts, acts of war or terrorism, epidemics, fuel shortages, or failure of transport networks.

12. Data Protection and Privacy

12.1 The Company will collect and use personal information about the Customer for the purposes of administering bookings, providing services, taking payment, and, where agreed, communicating promotional information.

12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.

13. Variation of Terms

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

13.2 Any variation to these Terms and Conditions will only be effective if agreed in writing by the Company.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.

15.3 The Contract is between the Company and the Customer. No person other than a party to the Contract will have any rights to enforce any of its terms.

15.4 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the parties in relation to the services and supersede any prior discussions, correspondence, or understandings.