These Terms and Conditions set out the basis on which Man With Van Colliers Wood provides removal, delivery, transport and related handling services to domestic and business customers. By making a booking, the customer agrees to these terms, which are intended to create a clear, fair and practical service framework. They apply to every man and van Colliers Wood booking unless a separate written agreement states otherwise.

For the purposes of these Terms and Conditions, “we”, “us” and “our” refer to the service provider, while “you” and “your” refer to the customer making the booking or instructing the service. The wording below should be read carefully before a booking is confirmed. It explains how bookings are made, what payments are due, when cancellations may apply, and how liability is managed where items are moved, stored temporarily, or transported in our vehicle.

Our service is designed to support lawful, reasonable and properly disclosed moving requirements. We may refuse or suspend a booking if the requested work is unsafe, illegal, impractical or outside the scope of a Colliers Wood man with van service. We may also update these terms from time to time, and the version in force at the time of booking will normally apply unless a change is required by law.

1. Booking Process

Bookings are usually made by telephone, email, online form or other accepted written communication. A booking request must include accurate information about the collection and delivery addresses, access conditions, parking restrictions, floor levels, item descriptions, approximate volume, and any special handling requirements. A man with van in Colliers Wood quotation is based on the information you provide, so if the details are incomplete or inaccurate, the price, vehicle size, crew size or time estimate may need to change.

Once a quote has been issued, it remains an estimate unless stated as a fixed price. A booking becomes confirmed only when we accept the job, agree the date and time, and receive any required deposit or written acceptance. We may ask for photographs, item lists or further details before confirming. If the job involves fragile goods, large appliances, heavy furniture, restricted access, stairs, lifts, or timed waiting, we may adjust the service plan or decline the booking if it is not operationally suitable.

Customers must ensure they have the authority to arrange the move, including permission to move goods from the relevant premises and to use any loading bays, lifts, communal spaces or parking spaces needed for the service. Any delays caused by inaccurate information, lack of access, unprepared items, or unavailable parking may result in waiting charges or amended timing. If the customer requests additional items, extra stops or a change of destination on the day, this may be treated as an extra service subject to further charges.

2. Payment Terms

Payment terms depend on the type of service and the agreed booking arrangement. Unless otherwise stated in writing, payment is due on completion of the job or in accordance with a stated deposit arrangement. We may require a deposit to secure a booking, particularly for larger moves, weekend work, short-notice jobs or services requiring specific scheduling. Deposits are normally applied against the final invoice unless the booking is cancelled in line with the cancellation policy below.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes may be based on hourly rates, fixed prices, mileage, crew size, vehicle size, waiting time, congestion charges, tolls, parking fees, disposal costs or other service-related expenses. If the actual job differs from the original description, the final charge may reflect the extra work. The customer agrees to pay for any reasonable additional costs arising from changes requested by the customer or caused by inaccurate information supplied before the job.

We may accept payment by cash, bank transfer, card payment or another agreed method. Payment must be made in full unless a different arrangement has been approved in advance. Late payment may attract reasonable charges for recovery costs, and we reserve the right to suspend further services until outstanding amounts are settled. If a third party is paying, the customer remains responsible for ensuring that payment is made on time and in full.

3. Cancellations, Delays and Rescheduling

Customers may cancel or reschedule a booking by giving notice as early as possible. The amount retained or charged will depend on the notice period, the type of booking, and any costs already incurred by us, such as vehicle allocation, crew scheduling, permits, deposits or purchased materials. A short-notice cancellation may result in a cancellation fee that reflects the loss of time and reserved resources for the van man Colliers Wood service.

If you need to change the date, time, collection address or delivery details, we will try to accommodate the request, but changes are subject to availability and may affect the price. We are not liable for delays caused by traffic, weather, road closures, incidents, third-party access issues, or force majeure events beyond our reasonable control. Where we are delayed, we will usually take reasonable steps to keep you informed and to complete the booking as soon as practicable.

If we are unable to attend due to vehicle breakdown, staff illness, safety concerns, severe weather or other circumstances beyond our control, we may offer an alternative time or date. If no suitable alternative can be agreed, any prepaid amount for the affected service will be refunded, except where work has already been carried out or costs have already been properly incurred. Refunds, where due, will be processed using the original payment method where reasonably possible.

4. Liability and Customer Responsibilities

We will take reasonable care when handling goods, loading, transporting and unloading items, but our liability is limited to the terms below and to the extent permitted by law. You are responsible for ensuring that items are properly packed, securely closed, and suitable for transport unless we have expressly agreed to pack or prepare them ourselves. Delicate items, loose fittings, glass, mirrors, electronics, ceramics and antiques may require special protection, and we may decline to move items that appear unsafe or inadequately prepared.

We are not responsible for pre-existing damage, hidden defects, poor assembly, weak packaging, or loss caused by the natural condition of the item. We are also not liable for damage caused by items being overloaded, unstable, improperly stacked, or forced through unsuitable access points when this occurs due to the customer’s instructions or misleading information. You should remove cash, jewellery, medicines, confidential documents and other high-value or irreplaceable items before the move begins.

Our total liability for loss or damage, whether arising in contract, negligence or otherwise, will be limited to the greater of the amount required by law and the level of insurance cover that applies to the specific job, if any, subject to the policy terms. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any claim must be made promptly and supported by reasonable evidence, including photographs where appropriate.

5. Waste Regulations and Prohibited Items

Where the service includes collection or removal of unwanted items, waste must be presented honestly and lawfully. Under UK waste regulations, duty of care requirements apply to the transfer, carriage and disposal of waste. We may only remove waste that falls within the agreed service and must be satisfied that the material is lawful, properly described and suitable for transfer to an authorised facility. We may request details of the waste type before acceptance of the booking.

Customers must not ask us to transport illegal, hazardous or restricted materials, including but not limited to asbestos, chemicals, solvents, oils, pressurised containers, medical waste, gas bottles, explosives, controlled drugs, stolen goods or any item banned by law or by our operational policy. If prohibited items are discovered, we may refuse to handle them, isolate them for safety, or end the job immediately. Any costs caused by non-disclosure, contamination, or incorrect waste classification may be charged to the customer.

When waste is removed, the customer confirms that they have the right to dispose of it and that it is not subject to any legal restriction, dispute or ownership claim. We may provide a waste transfer note or similar record where required. The customer agrees not to use our service to evade recycling, licensing or disposal obligations. If items are to be taken for reuse, donation, disposal or recycling, the final destination will depend on operational suitability and applicable law.

6. Service Conditions, Access and Conduct

Customers must ensure that the premises are reasonably accessible, safe and ready for loading or unloading at the agreed time. This includes arranging parking where necessary, clearing access routes, securing pets, and ensuring that any lift, gate, fob or key access is available. If access is delayed or impossible because of missing keys, blocked entrances, restricted parking or unprepared goods, waiting time and aborted visit charges may apply.

We expect all parties to treat our staff with courtesy and to maintain a safe working environment. We may withdraw from a job if staff are exposed to abuse, harassment, violence, intoxication, unlawful conduct or unsafe working conditions. If a job is paused or stopped for these reasons, full payment for work already completed and any reasonable call-out or waiting costs may still be due. We may also refuse to carry items that are excessively heavy, unstable or likely to cause injury.

7. Insurance, Claims and Complaints

We may carry insurance appropriate to the type of service provided, but insurance cover does not automatically extend to every item or every type of loss. The customer should check that their own home, contents, business or transit insurance remains adequate for their goods. Any claim for damage or loss must be reported as soon as reasonably practicable and, where possible, before the vehicle leaves the final delivery point. Failure to report promptly may affect our ability to investigate the issue.

Claims will be assessed on the basis of evidence, reasonable inspection and any relevant service notes. We may require proof of value, proof of ownership, photographs, receipts or repair estimates. Where a complaint concerns service quality rather than physical damage, we ask that it be raised promptly so that we can investigate and seek a practical resolution. Nothing in these terms affects statutory rights available to consumers under applicable UK law.

8. General Legal Terms and Governing Law

These Terms and Conditions form the entire agreement between the parties for the relevant booking, unless modified in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a right will be treated as a waiver of that right. References to a particular service, including a man with van service in Colliers Wood, should be read as describing the moving and transport service agreed at booking rather than creating any wider obligation.

The contract between the customer and the service provider is governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, or the services supplied under them, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law requires otherwise. By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms.